Customer Support & Field Operations

The Opportunity

A charge point network only generates revenue when the chargers work. Uptime is the most operationally critical metric for any CPO — and at scale, maintaining uptime requires systematic monitoring, incident management, and field operations. GreenFlux delivers Charge Station Notification events via webhook — fault codes, offline status, connectivity loss — the moment they occur. GreenFlux's Management API enables remote commands: reboot a charger, unlock a connector, push a firmware update, trigger a diagnostic report. When integrated into a helpdesk workflow, a support agent can attempt remote resolution before escalating to a field visit, reducing truck rolls and resolution time. Session data, meter values, and station status records feed operational dashboards that track availability KPIs per charger, per site, per operator.

Use Cases

• National CPO networks use GreenFlux webhook alerts to auto-create tickets in Zendesk, with L1 support attempting remote reboot before escalating to field teams.
• Fleet charging operators integrate GreenFlux uptime data into SLA dashboards, triggering escalation when availability drops below threshold.
• Service partners managing multi-site portfolios optimise technician routing, cutting unnecessary site visits.

Example Integration

# 1. Webhook delivers a fault notification (configured via GreenFlux portal)
# POST https://your-helpdesk.com/webhooks/greenflux
{
  "event": "ChargeStationStatusNotification",
  "chargeStationId": "cs-amsterdam-042",
  "connectorId": 1,
  "status": "Faulted",
  "errorCode": "GroundFailure",
  "timestamp": "2026-06-30T14:23:11Z"
}

# 2. Support agent polls for full notification history
GET /chargestationnotifications/cs-amsterdam-042

# 3. Attempt L1 remote resolution — hard reset the station
POST /remotecommands/reset
{
  "chargeStationId": "cs-amsterdam-042",
  "type": "Hard"
}

# 4. If fault persists — unlock connector to free driver's vehicle
POST /remotecommands/unlock-connector
{
  "chargeStationId": "cs-amsterdam-042",
  "connectorId": 1
}

# 5. Escalate to field team if unresolved (create work order in FSM system)

Authentication, base URLs, and sandbox access at developer.greenflux.com.